Terms of Service

Last updated: 7 October 2026

Overview

Welcome to Luggageable. Throughout these Terms of Service, the words “we,” “us,” and “our” refer to Luggageable. Luggageable operates this website and online store, including the associated content, features, products, and services made available to customers.

Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.

These Terms of Service (“Terms”) govern your access to and use of our website and the purchase of products through our store. Please read them carefully, along with our Privacy Policy, Return and Refund Policy, and any other policies referenced on this website.

By accessing our website, creating an account, or placing an order, you agree to these Terms to the extent permitted by applicable law. If you do not agree, please discontinue use of our website.

These Terms are intended to be governed by the laws of India and do not exclude any consumer rights that cannot lawfully be excluded.

Section 1 – Eligibility and Account Information

You must be legally capable of entering into a binding contract under applicable Indian law to place an order through our website.

If you create an account or provide information during checkout, you agree to provide accurate, complete, and current information, including your name, email address, telephone number, billing details, and delivery address.

You are responsible for keeping your account credentials confidential and for activities conducted through your account, subject to applicable law. Please notify us promptly if you suspect unauthorized access to your account.

You must not sell, transfer, or misuse your account or use another person's account without proper authorization.

We reserve the right to restrict or suspend access to accounts where we reasonably suspect fraud, unauthorized activity, unlawful conduct, or a material violation of these Terms. Any such action will be subject to applicable law.

Section 2 – Products and Descriptions

Luggageable aims to display accurate product descriptions, photographs, specifications, prices, and other relevant information.

Actual product colours and appearance may vary slightly due to screen settings, lighting, photography, and differences between display devices. Such variations do not excuse material differences between a product and its advertised description.

Product descriptions, specifications, availability, and displayed prices may be updated from time to time. Changes will not override rights arising from an order already accepted or any other rights protected by applicable law.

We may discontinue products or limit quantities offered for sale where reasonably necessary, subject to existing order commitments and applicable law.

If a product has a material defect, is materially different from its description, or is otherwise not as agreed, your rights and remedies under applicable law remain unaffected.

Section 3 – Orders and Order Acceptance

When you place an order through our website, you submit an offer to purchase the selected products at the displayed price and on the applicable terms.

An order confirmation email acknowledging receipt does not necessarily mean that the order has been finally accepted. Order acceptance will be communicated through our order-processing process.

We may decline or cancel an order where there is a legitimate reason, including suspected fraud, an incorrect price caused by a genuine error, unavailable stock, payment authorization failure, or an inability to deliver to the specified address.

If we cancel an order after receiving payment, we will arrange an appropriate refund in accordance with applicable law and our Return and Refund Policy.

If we need to make a material change to an order, we will contact you where appropriate. We will not treat silence as consent to a material change where consent is legally required.

Please review your order carefully before submitting it. Cancellation requests after order processing or dispatch may be subject to our published cancellation policy and applicable law.

Purchases through our store are intended for personal or household use unless commercial purchases are expressly permitted. You must not use the website for fraudulent purchases, unlawful resale schemes, or other prohibited activities.

Section 4 – Prices, Payments, and Billing

All prices will be displayed in the currency indicated on the website. Applicable taxes, delivery charges, discounts, and other charges will be disclosed as required by law.

The final amount payable will be displayed during checkout before you confirm your purchase.

Prices and promotional offers may change from time to time. A price change will not, by itself, alter the agreed price of an order already accepted.

You agree to provide accurate billing, contact, and payment information and to use a payment method that you are legally authorized to use.

Payments may be processed through third-party payment service providers. Such providers may apply their own terms, security procedures, and privacy practices. We do not request or require you to disclose your payment password, one-time password (OTP), or other confidential authentication credentials to our customer support team.

If a payment fails, is reversed, or is identified as potentially unauthorized, we may place the affected order on hold while the matter is reviewed.

Refunds for eligible orders will be processed in accordance with our Return and Refund Policy and applicable law.

Section 5 – Shipping and Delivery

We aim to process and dispatch orders within the timelines communicated on our website or at checkout.

Delivery estimates are provided for guidance and may be affected by courier operations, weather, public holidays, service disruptions, incorrect address information, or other circumstances beyond our reasonable control.

If a delivery is delayed, we will make reasonable efforts to assist you and provide relevant updates where available.

You are responsible for providing a complete and accurate delivery address and reachable contact details. Additional delivery attempts, address corrections, or re-delivery charges, where applicable, will be communicated in accordance with the relevant shipping terms and applicable law.

Please inspect your parcel and product upon delivery. If you receive a damaged, defective, incorrect, or tampered product or package, contact us promptly at luggageable@gmail.com with your order number and supporting photographs or videos.

Nothing in this section transfers statutory consumer rights to the customer or excludes remedies required by applicable law. Responsibility for loss, damage, delivery, and fulfilment will be determined in accordance with applicable law and the circumstances of the transaction.

Section 6 – Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our separate Return and Refund Policy, which forms part of these Terms.

For eligible standard, non-customized products, our general return window is seven days from delivery, subject to the conditions described in that policy.

Products requested for return due to a change of mind must meet the stated eligibility requirements, including applicable conditions relating to product use, condition, original packaging, tags, and accessories.

Customized, personalized, and made-to-order products may be excluded from change-of-mind returns where permitted by law and as disclosed in our Return and Refund Policy.

These restrictions do not remove any remedy required by law for defective, deficient, counterfeit, incorrectly supplied, or materially misdescribed products.

Please review our Return and Refund Policy before placing an order.

Section 7 – Intellectual Property

Unless otherwise indicated, the website's text, graphics, logos, photographs, product imagery, designs, layout, branding, and other original materials are owned by or lawfully licensed to Luggageable and are protected by applicable intellectual property laws.

You may access and use website content for personal, lawful, non-commercial shopping purposes.

Without our prior written permission or other lawful authorization, you must not reproduce, republish, distribute, commercially exploit, modify, or create derivative works from our protected website content, branding, or materials.

Nothing in these Terms transfers ownership of intellectual property to you. Third-party names, trademarks, and logos remain the property of their respective owners.

If you believe content on our website infringes your intellectual property rights, contact us at luggageable@gmail.com with sufficient details to identify the material and substantiate your concern.

Section 8 – Website Use and Prohibited Activities

You agree to use our website lawfully and responsibly.

You must not:

• Use the website to commit fraud, deceive customers, or engage in unlawful activities.

• Provide false information or impersonate another person or business.

• Interfere with website security, functionality, availability, or other users' access.

• Upload malicious software, viruses, harmful code, or unauthorized scripts.

• Attempt unauthorized access to accounts, servers, systems, or restricted website areas.

• Scrape, harvest, or collect personal information or website data in violation of applicable law or our reasonable access restrictions.

• Copy, exploit, or commercially use protected website content without authorization.

• Use the website in a manner that infringes the rights of Luggageable, Shopify, customers, or other third parties.

We may investigate suspected misuse and take proportionate action, including restricting access or reporting suspected unlawful conduct to the appropriate authorities where warranted.

Any action taken under this section will be subject to applicable law and will not unlawfully restrict legitimate consumer rights.

Section 9 – Third-Party Services and Links

Our website may contain links to third-party websites or integrate services provided by external companies, including payment processors, shipping providers, analytics services, and other service providers.

Third-party services may be governed by their own terms and privacy policies.

We do not control all third-party websites and cannot guarantee the accuracy, security, availability, or content of external services. You should review their applicable terms before using them.

Nothing in this section excludes liability that cannot lawfully be excluded or relieves Luggageable of obligations for services or transactions for which it remains responsible under applicable law.

Section 10 – Shopify Platform

Our online store is hosted on Shopify, which provides the platform used to offer products and services to customers.

Products purchased through Luggageable are sold by the business identified as the seller at checkout, not by Shopify merely because the store uses its platform.

Shopify's role as a platform provider does not replace Luggageable's own responsibilities concerning its products, order fulfilment, customer support, returns, refunds, and other applicable legal obligations.

Shopify's own services may be subject to Shopify's terms and privacy policies.

Section 11 – Privacy and Personal Information

We collect and use personal information in connection with website operations, order processing, payment coordination, delivery, customer support, fraud prevention, and other disclosed purposes.

Our collection, use, storage, sharing, and protection of personal information are described in our Privacy Policy.

Information necessary to fulfil an order may be shared with relevant service providers, including Shopify, payment processors, shipping partners, and other authorized service providers, subject to applicable law.

Please read our Privacy Policy to understand how personal information is handled and how you may exercise applicable rights.

Privacy Policy: [INSERT LINK TO PRIVACY POLICY]

Section 12 – Customer Feedback and Reviews

You may submit product reviews, feedback, suggestions, and other content where the website permits.

You represent that any content you submit is truthful to the best of your knowledge, does not unlawfully infringe third-party rights, and complies with applicable law.

You must not submit fraudulent reviews, impersonate another customer, post malicious code, disclose another person's private information without authorization, or use feedback to harass or threaten others.

By submitting feedback, you grant Luggageable a non-exclusive, royalty-free permission to use, reproduce, display, and publish that feedback in connection with our business, website, and marketing, subject to applicable law and our Privacy Policy.

This permission does not transfer ownership of your content or authorize uses that would violate applicable privacy, intellectual property, or consumer-protection laws.

We may moderate or remove content that reasonably appears unlawful, fraudulent, abusive, misleading, or in violation of these Terms. We will not use this discretion to mislead consumers or unlawfully suppress legitimate criticism.

Section 13 – Errors, Inaccuracies, and Corrections

Occasionally, website content may contain typographical errors, inaccuracies, or omissions relating to product descriptions, availability, prices, promotions, shipping charges, or other information.

We reserve the right to correct genuine errors and update website information.

If an error materially affects an order, we will take appropriate steps consistent with applicable law, which may include contacting you, obtaining your agreement to a change, or cancelling the affected order and refunding payment where appropriate.

We will not rely on this section to avoid obligations arising from an accepted order or to engage in misleading or unfair trade practices.

Section 14 – Website Availability and Service Changes

We aim to keep our website accessible and functional, but uninterrupted availability cannot be guaranteed.

Maintenance, technical issues, cybersecurity incidents, network failures, or third-party service disruptions may temporarily affect access.

We may update, modify, suspend, or discontinue website features where reasonably necessary, subject to applicable law and existing customer obligations.

Section 15 – Disclaimers

We make reasonable efforts to keep website information accurate and up to date. However, we do not guarantee that every page, feature, or item of information will always be uninterrupted, error-free, or available.

Except for representations, warranties, guarantees, and obligations that apply under law or are expressly provided by us, website content is provided for general informational purposes.

Nothing in these Terms excludes or limits statutory rights, mandatory product guarantees, remedies for defective or misdescribed goods, or other obligations that cannot lawfully be excluded or limited under Indian law.

Section 16 – Limitation of Liability

To the extent permitted by applicable law, Luggageable will not be liable for losses that are not reasonably foreseeable or that arise solely from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, obligations imposed by mandatory law, or any loss or liability that cannot lawfully be excluded or limited.

Any limitation of liability will be interpreted only to the extent it is enforceable under applicable Indian law and will not remove consumer remedies available under the Consumer Protection Act, 2019 or other applicable legislation.

Section 17 – Indemnification

To the extent permitted by applicable law, you may be responsible for direct losses or reasonable costs incurred by Luggageable arising from your unlawful conduct, fraudulent activity, material breach of these Terms, or infringement of third-party rights.

Nothing in this section requires you to indemnify Luggageable for losses caused by our own unlawful conduct, negligence where liability cannot lawfully be excluded, breach of our legal obligations, or any matter for which an indemnity would be unenforceable under applicable law.

Section 18 – Suspension and Termination

We may suspend or restrict access to website features or accounts where reasonably necessary to address suspected fraud, unlawful activity, security risks, or material violations of these Terms.

Where appropriate and legally required, we will provide notice or an opportunity to address the issue.

Termination or suspension will not remove rights or obligations that accrued before the termination date, including obligations concerning accepted orders, refunds, outstanding payments, privacy, and consumer remedies.

Provisions that by their nature should continue after termination will remain effective to the extent permitted by law.

Section 19 – Governing Law and Dispute Resolution

These Terms are governed by the laws of India, subject to applicable conflict-of-law rules and mandatory legal protections.

If you have a concern about an order, product, payment, or website service, please contact us first so that we can attempt to resolve the matter.

Nothing in these Terms prevents you from approaching a competent consumer commission, regulatory authority, or court, or from exercising any other legal remedy available under applicable law.

Any dispute will be handled by the competent courts or forums having jurisdiction under applicable Indian law. Nothing in this section creates exclusive jurisdiction where such a restriction would be unlawful.

Section 20 – Severability and Waiver

If any provision of these Terms is held invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where legally possible. If that is not possible, the affected provision will be severed without affecting the remaining provisions.

Our failure to enforce a provision on one occasion does not constitute a waiver of that provision or any other right.

Section 21 – Entire Agreement

These Terms, together with the policies expressly incorporated into them and any applicable terms disclosed during checkout, describe the agreement governing your use of the website and purchases through our store.

If there is a conflict between these Terms and a mandatory legal requirement, the applicable law will prevail.

If there is a conflict between these Terms and a specific order confirmation or expressly agreed order-specific term, the applicable terms will be interpreted consistently with applicable law and the parties' valid agreement.

Section 22 – Changes to These Terms

We may revise these Terms from time to time to reflect changes in our business, website features, services, or legal requirements.

The latest version will be published on this page with its updated effective date.

Where a change materially affects existing customers or requires notice or consent under applicable law, we will provide the required notice or obtain the required consent.

Changes will apply prospectively unless otherwise permitted by law. Continued use of the website after a change takes effect may indicate acceptance where legally valid, but it will not replace consent where express consent is required.

Section 23 – Contact Information and Grievances

For questions about these Terms, orders, payments, returns, refunds, or complaints, contact us using the details below.

Business/Trading Name: Luggageable

Email: luggageable@gmail.com

Registered or Principal Business Address: Luggageable INDIA PVT LTD .

Customer Support Telephone Number: 080-11986357

Grievance Officer Contact Address: Luggageable INDIA PVT LTD .

We will acknowledge and address consumer grievances within the timelines required by applicable Indian law. Where the Consumer Protection (E-Commerce) Rules, 2020 apply, the applicable requirements include acknowledging complaints within 48 hours and redressing them within one month of receipt.

For privacy-related requests, please refer to our Privacy Policy and use the contact method specified there.

End of Terms of Service