Refund policy

Return and Refund Policy

At Luggageable, we want you to be satisfied with your purchase. This Return and Refund Policy applies to eligible standard, non-customized products purchased through our website and is governed by applicable laws in India.

1. Return Window

We offer a 7-day return window for eligible standard, non-customized products. You must contact us within 7 days of receiving your order to request a return.

Customized, personalized, made-to-order, or specially commissioned products are not eligible for returns due to a change of mind, unless otherwise agreed by Luggageable or required under applicable law.

2. Return Eligibility and Product Condition

To qualify for a return under our standard return policy, the following conditions must be met:

The return request must be submitted within 7 days of delivery.
The product must be unused, unworn, unwashed, and in its original condition.
The product must not be altered, tampered with, damaged, or misused after delivery.
All original packaging, tags, labels, accessories, manuals, and included components must be intact and returned with the product.
The original product packaging must not be tampered with, damaged, or altered. Products returned in opened, broken, or compromised packaging may be ineligible for a change-of-mind return, subject to applicable law.
Proof of purchase, such as an order confirmation or invoice, must be provided.

Important: Please inspect your package and product upon delivery. If you notice damage, tampering, missing components, or an incorrect product, contact us promptly with photographs or videos of the package and product.

These conditions do not override any remedies available to consumers under applicable Indian consumer-protection laws.

3. How to Request a Return

To initiate a return, email us at luggageable@gmail.com within 7 days of receiving your order.

Please include:

Your order number.
The product name.
The reason for requesting a return.
Relevant photographs or videos, if applicable.

Our team will review your request and inform you whether it is approved, along with the return instructions and applicable shipping arrangements.

Please do not send any product back without receiving return authorization from our team. Unauthorized returns may not be accepted under our standard return procedure.

4. Damaged, Defective, Incorrect, or Misdescribed Products

Please inspect your order upon delivery. If you receive a defective, damaged, incorrect, counterfeit, or materially misdescribed product, contact us at luggageable@gmail.com as soon as possible and provide supporting evidence.

We will assess the complaint and provide an appropriate remedy, such as a replacement, repair, refund, or other remedy as applicable under Indian law.

The standard 7-day change-of-mind return conditions will not be used to deny a remedy where one is required by applicable law.

5. Non-Returnable Products

The following products are generally not eligible for change-of-mind returns:

Customized or personalized products.
Made-to-order or specially commissioned products.
Products explicitly identified as non-returnable before purchase, where such exclusion is lawful.
Products that have been used, washed, altered, damaged, or tampered with after delivery.
Products returned without their required original packaging, tags, accessories, or components.

For hygiene, safety, or other legitimate reasons, certain product categories may have additional restrictions, which will be disclosed where applicable.

Nothing in this section excludes a consumer's statutory rights concerning defective, deficient, counterfeit, incorrectly supplied, or misdescribed goods.

6. Exchanges

If you wish to exchange an eligible product, please contact us at luggageable@gmail.com within 7 days of delivery.

Exchanges are subject to product availability and approval. Where an exchange is unavailable, we will communicate the available options in accordance with our policy and applicable law.

7. Return Shipping

Return shipping instructions and responsibility for return shipping costs will be communicated when your request is approved.

Where a return or replacement is required because of a defective, damaged, incorrect, counterfeit, or misdescribed product, the applicable shipping arrangements and remedies will be handled in accordance with Indian law.

8. Refunds

Once an authorized return is received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method, where possible, or through another mutually appropriate method consistent with applicable law.

We aim to initiate approved refunds within 10 business days after the return has been received and approved. The time taken for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

If you have not received your refund within the expected timeframe, please contact us at luggageable@gmail.com.

9. Applicable Indian Law

This policy is intended to operate in accordance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, as amended and applicable from time to time, and other applicable laws and regulations in India.

Nothing in this policy limits or excludes any consumer rights, statutory remedies, or legal protections that cannot lawfully be excluded.