Shipping Policy

Last updated: 7 October 2026

At Luggageable, we aim to process and deliver your orders as smoothly as possible. This Shipping Policy explains how orders are processed, dispatched, delivered, tracked, and handled when shipping issues arise.

This policy applies to orders placed through the Luggageable website for delivery within the serviceable areas displayed at checkout, unless a different arrangement is expressly agreed with the customer.

1. Order Processing

Orders are processed after the order details have been received and the applicable payment requirements have been satisfied.

Order processing time is separate from transit time. Processing may take longer during public holidays, promotional periods, periods of high order volume, or circumstances affecting stock availability.

Where a product has a specific processing or dispatch timeline, the applicable information will be displayed on the product page, at checkout, or in the order communication.

If an unexpected issue is likely to materially delay your order, we will make reasonable efforts to inform you.

2. Shipping Locations

Luggageable accepts orders for delivery to locations that are serviceable through our available delivery partners.

Available delivery locations may depend on the product, delivery address, courier coverage, and other operational restrictions.

Please enter your complete delivery address and postal PIN code at checkout to check whether delivery is available to your location.

If we cannot fulfil an order for the selected address, we will contact you where appropriate and explain the available options. If an order is cancelled after payment has been collected, any applicable refund will be handled in accordance with our Return and Refund Policy and applicable law.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary according to factors such as the delivery location, order size, product dimensions, weight, or an applicable promotional offer.

Any free-shipping offer will be subject to the conditions displayed with that offer at the time of purchase.

We will not introduce undisclosed mandatory shipping charges after an order has been accepted.

4. Estimated Delivery Times

Estimated delivery timelines, where available, will be communicated on the product page, at checkout, or in the order confirmation or dispatch communication.

Delivery estimates are indicative and may vary according to the destination, courier service, weather conditions, public holidays, transport disruptions, and other circumstances affecting delivery.

An estimate is not a substitute for a specific delivery commitment expressly made to you at the time of purchase.

If a material delivery delay becomes apparent, we will make reasonable efforts to provide an update and explain the available options in accordance with applicable law.

5. Order Confirmation and Tracking

After placing an order, you may receive an order confirmation through the contact details provided during checkout.

Once your order is dispatched, tracking information will be shared where supported by our delivery partner and available for that shipment.

Tracking updates are provided by the relevant logistics service and may not appear immediately after dispatch.

If you have not received the expected dispatch or tracking information, contact us at luggageable@gmail.com with your order number.

6. Accurate Delivery Information

Customers are responsible for providing a complete and accurate delivery address, postal PIN code, recipient name, and reachable contact number.

If delivery is affected by an incorrect or incomplete address, an unavailable recipient, or other delivery difficulties, we may coordinate with the courier to determine whether another delivery attempt or address correction is possible.

Any additional charges arising from a requested address change, re-delivery, or other special arrangement will be communicated before they are incurred wherever practicable and as required by law.

Please contact us promptly if you identify an error in your delivery details. We cannot guarantee that changes will be possible after an order has entered processing or has been dispatched.

7. Missed Deliveries and Undelivered Orders

If a delivery attempt is unsuccessful, the courier may follow its applicable re-attempt, notification, or return-to-sender procedures.

If an order is returned to us because delivery could not be completed, we will review the circumstances and contact you where appropriate to determine the available options.

Depending on the circumstances, the options may include arranging another delivery, cancelling the order, or processing a refund in accordance with the applicable policy and law.

Any proposed re-delivery charges or deductions must be disclosed and handled in accordance with the terms applicable to the order and applicable law.

An unsuccessful delivery will not automatically extinguish any consumer rights or entitlements to a refund or other remedy.

8. Damaged, Tampered With, or Incorrect Deliveries

Please inspect the outer parcel and product as soon as reasonably possible after delivery.

If your order arrives with visible damage, signs of tampering, missing items, or an incorrect product, contact us at luggageable@gmail.com promptly.

To help us investigate, please provide:

• Your order number.

• A description of the issue.

• Clear photographs or videos of the outer packaging, shipping label, and affected product, where available.

Please retain the packaging and relevant delivery documentation until the issue has been reviewed, if reasonably possible.

We will investigate the issue and communicate the appropriate next steps. Depending on the circumstances and applicable law, a remedy may include a replacement, refund, or another appropriate resolution.

Evidence may assist our investigation, but a lack of photographs or an inability to provide a particular type of recording will not automatically eliminate a remedy that is otherwise required by law.

9. Delayed, Lost, or Misdelivered Shipments

If your order appears delayed, its tracking information has stopped updating, or it appears to have been delivered to the wrong location, contact us at luggageable@gmail.com.

We will make reasonable efforts to investigate the shipment with the relevant delivery partner and communicate the available information.

Delivery partners may require time to investigate missing or misdelivered shipments. We will keep the customer informed as reasonably practicable.

The fact that a parcel has been handed to a courier does not, by itself, remove any obligations that Luggageable has concerning fulfilment, delivery, refunds, or consumer remedies under applicable law.

10. Order Cancellation and Delivery Delays

If you wish to cancel an order, contact us as soon as possible with your order number.

Cancellation may depend on whether the order has been processed, packed, or dispatched and on the applicable cancellation terms.

If an order is materially delayed or cannot be fulfilled, we will communicate the available options and handle any cancellation or refund in accordance with applicable law and the terms applicable to your order.

Nothing in this policy limits a consumer's right to seek an available remedy where a seller fails to fulfil an order as required by law.

11. International Shipping

Unless international delivery is expressly offered and confirmed during checkout, this policy covers domestic deliveries within India only.

If Luggageable offers international shipping in the future, the applicable destinations, shipping charges, estimated delivery times, customs requirements, import duties, and other relevant conditions will be disclosed separately before purchase.

12. Relationship With Our Return and Refund Policy

Shipping-related complaints, cancellations, returns, and refunds may be subject to our separate Return and Refund Policy.

Our general return window for eligible standard, non-customized products is seven days from delivery, subject to the conditions stated in that policy.

This Shipping Policy does not independently create or remove return eligibility. Where an order is defective, damaged, incorrectly supplied, or otherwise covered by a legal remedy, the customer's rights under applicable Indian law remain unaffected.

13. Circumstances Beyond Reasonable Control

Delivery may be affected by events such as severe weather, natural disasters, transport interruptions, public emergencies, government restrictions, or other circumstances beyond reasonable control.

If such an event affects your order, we will make reasonable efforts to communicate material updates and identify an appropriate way forward.

This section does not automatically cancel an order, remove a refund entitlement, or exclude liability where applicable law requires a remedy.

14. Contact Us

For questions about shipping, tracking, delivery delays, damaged parcels, or undelivered orders, contact:

Business name: Luggageable

Email: luggageable@gmail.com

Business address: Luggageable India Pvt LTD.

Customer support telephone: NA

Please include your order number when contacting us about an existing purchase.

15. Updates to This Policy

We may update this Shipping Policy to reflect changes to our shipping arrangements, delivery partners, business operations, or applicable legal requirements.

The latest version will be published on this page with its updated date. Changes will apply subject to applicable law and will not retrospectively remove rights or obligations arising from an existing order.

End of Shipping Policy