Privacy Policy
1. Introduction
Welcome to koolmaga.com (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and purchase products.
2. Information We Collect
We collect the following personal information from you:
- Full name
- Email address
- Delivery address
- Contact number
- Order and transaction history
- Customization details (if any)
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate order updates
- Respond to customer support queries
- Personalize your experience
- Improve our website and services
- Send marketing communication (only if you opt-in)
4. Data Sharing
We do not sell or rent your personal information. However, we may share data with:
- Trusted third-party logistics providers for delivery
- Payment gateway services to process transactions
- IT service providers for website functionality
5. Cookies
Our website may use cookies to:
- Remember your preferences
- Track website usage statistics
- Provide a better user experience
You can modify your browser settings to disable cookies, but some features of the site may not function properly.
6. Security
We use industry-standard encryption and security protocols to protect your personal data. Despite our efforts, no system is 100% secure, and we encourage users to maintain strong passwords and safeguard their login credentials.
7. User Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing communication
- Request data portability (where applicable)
To exercise these rights, contact us at info@koolmaga.com.
8. Data Retention Policy
We retain your personal data only as long as necessary for legitimate business or legal purposes.
Retention Periods:- Order and account information: Retained for 7 years for accounting, legal, and compliance purposes.
- User account data: Retained as long as the account is active. If inactive for over 24 months, or if you request account deletion, your data will be securely deleted or anonymized.
- Customer service communications: Retained for 3 years for support and resolution purposes.
You may request deletion of your data at any time. Upon verifying your identity, we will delete or anonymize your data within 30 days, unless we are legally required to retain it.